1 : Place order
2 : Product availability
3. Payment methods
4. Shipping & delivery conditions
5. Refund policy
The company SC Craita Design SRL, no.7 Dacia Boulevard, Hunedoara County, Romania, is the legal owner of the brand „INSINUA“ and also of the site www.insinua.com. Visiting the site or placing an order in the shop means accepting the terms and conditions below.
The content of this page can change without notice, as it is the duty of every user to frequently check this page.
Definitions - On this page, the following terms have the following meaning:
- The term „company” and „firm” refers to SC Craita Design SRL, registered in Hunedoara Trade Registry under no. J20/406/17.04.2013, unique registration code 31522837, with adress in no.7 Dacia Boulevard, Hunedoara County, Romania. The company is non-taxable.
- The term „site” and „website” refers to www.insinua.comand all its content ( includes: text, images, information, design, code, software etc).
- The term „we”, „brand” refers to the brand „INSINUA”.
- The term „order” is an electronic agreement between the company SC Craita Design SRL and the person or entity that completes and finalizes the form to purchase an article on the site www.insinua.com, this compels the company to supply the specified product in that order and the buyer to pay them. We reserve our right to validate orders made by people over the age of 18.
- The terms „buyer”, „client” and „customer” mean the person or entity that completes and finalizes the form to purchase one or more products on the site www.insinua.com.
- The term „user” is the person using the services of this site ( viewing, accessing information, browsing, registration, requests, questions etc).
Trademark & Copyright:
The site www.insinua.com and all its content is the legal property of SC Craita Design SRL.
All copyright and intellectual property on works of art, graphics, text, video and audio cpils, trademarks and logos and other content available on this site are property of SC Craita Design SRL and cannot be used without permission.
Using copied content by users to obtain material benefist is strictly forbidden. Also forbidden is the posting or redistribution of any part of the site www.insinua.com or its content, unless there is written permission from the company to do so. Exceptions are contracting partners of SC Craita Design SRL with the express purpose to sell and promote „INSINUA” products.
1 : Place order
To place an order on www.insinua.com there is no need to register first.
To complete an order, however, you are required to provide the following information: full name, address, county or town of residence, country; to filanize the order, you must also provide the shipping address, phone number and e-mail address so we can send you information about the order. In case any of the information above changes, please inform us using the Contact page as soon as possible.
After finalizing the order, you will give your consent to use this information according to the Terms & Conditions for the delivering of your order or your solicited information.
When you find that you wish for, click the button on the right "Add to cart". Don’t forget to select the size, color (in case of multiple choices) and also the quantity.
In “Cart” you can view all your products added to an order, and when you finish shopping, click „Proceed to Checkout”.
Next write your billing and shipping details and select the payment method.
Verify your information and click „Place order”. You will receide immideately an e-mail confirming your order and will be contacted within 24h by a representative.
2 : Product availability
The situation of availability of any given product is present on its respective product page. Products marked with „Out of stock” are unavailable. In case you have ordered a product on the site and it is no longer available, we will inform you as soon as possible.
SC Craita Design SRL offers the possibility to personalise or modify the products ordered by clients, perceiving a 20% extra tax over the product’s retail price. In this particular case, we do not accept the return of the modified product.
SC Craita Design SRL has the right to refuse a placed order without any explanation. In case of refusal, you will be informed in writing regarding the reason to this and your money will be returned to your account, in case payment has already been done.
3 : Payment methods
The company provides the following payment methods:
Online with Mastercard or Visa credit card; The payment is totally secured through our partners at PAYPAL. Your provided information is secured, thus INSINUA does not have access to your bank account details.
Bank transfer into the account of the company SC Craita Design SRL.
Cash on delivery - for this option, an extra tax of 10 lei will be added for the payment and given to the delivery person. This option is available only in Romania and made only in lei.
The information for bank transfer or cash on delivery is:
Company name: SC CRAITA DESIGN SRL
Headquarter: no.7 Dacia Boulevard
Bank name: Banca Transilvania
4 : Shipping & delivery conditions
The products will be delivered directly to the client and will further be informed by e-mail concerning the delivery of the order.
- Delivery is made to the requested address of the client. (shipping address, NOT billing address).
- Delivery is made through transport companies contracted by our company or through personal means.
- The products will be delivered in original INSINUA packaging. If you notice a problem with the package’s appearance, we urge you to contact us immediately.
- The delivery fee for Romania is 20 lei; for orders over 450 lei, the fee is supported by INSINUA.
- The international delivery fee: UE 20 euro, NON UE 35 euro.
- Cash on delivery: 10 lei - exclusively in Romania.
The prices of products on www.insinua.com are displayed without delivery fees. After you add products to your cart, on the page „Cart” the delivery fee for your order will be displayed. In case of international orders, cusdom duties and other formalities shall be borne by the customer.
- The delivery term depends on the complexity of each product and its availability. This term can differ from one product to the other, it shall be provided to you once your order is finalized; the duration may be: 3 working days in case of products „In Stock”, 7 working days in case of national delivery and up to 12 working days in case of international delivery. The delivery term starts at the date of order confirmation.
- The prices are non-negociable when displayed on the site and do not include VAT ( Value-Added Tax), the company is not registered to pay the VAT, these prices may change according to the sales policy. All prices are in lei or euro, depending on the currency setting you have selected. We reserve our right to modify prices in time with no preliminary notice.
5 : Refund policy
According to the ordinance no. 34/2014 regarding customer rights, the customer has the right to give written notice to the retailer, waiving the purchase without penalty and without giving any reason within 14 working days of receipt of product. The customer shall bear the cost and afferent risk of transporting the returned product. The return shall be made to INSINUA.
Products executed on demand/personalised cannot be returned, being able to later receive minor modifications at the customer’s request.
Intent to return the product shall be comunicated through e- mail firstname.lastname@example.org or by phone at +40723198321 in the first 14 days of receiving the order.
Products may be returned only in their original state, with no apparent damage caused by usage, if accompanied by its original packaging and having all tags attached to the product, without being broken, and also including the documents received in the package.
The return method shall be selected by the customer and once established, the details shall be communicated to INSINUA, the return address will be specified via e-mail.
Once the package with the products is returned to us, www.insinua.com is bound to return via bank transfer the cash value of the products in maximum 5 working days, after receiving and validating the return; the transportation tax for returned products are not included in the cash value of the product.
In case of return with „cash on delivery” method, the customer shall provide a bank account where the returned payment shall be made, we do not cover exchange rate losses. The refunded payment shall be made in lei or euro, depending on the initial payment method.
Please note that we can only allow returns from the country to which the initial delivery was made.
The company does not assume responsibility for handling during transport in case of return and does not accept the return of products that have been damaged in this process.
All customer information are stored and processed by INSINUA according to client data protection laws, and used exclusively for processing orders. This information may be processed and used for internal marketing analisys.We also use “cookies“ and track ip addresses so we can improve our services and enhance your INSINUA experience.
INSINUA will not send your data to third parties, except those who need this information for processing your order (ex: transport, online payment processors etc).
All products are quality controled and verified for any problems or defects before being sent to the customer. In care you notice a problem caused in the production process, we will replace that product for free.
Because there exists a wide variety of monitors, some colors may suffer small distortions in comparison to the original product. www.insinua.com cannot guarantee that the displayed color is 100% accurate to the product’s color in reality.
Discount vouchers or gift vouchers are nominal, have a validity of maximum 2 months and cannot be returned or exchanged for money. In the case of shopping with vouchers, the policy regarding the voucher will be announced each time a new campaign that features vouchers is launched.
The „Size Chart ” is provided for consulting purposes, to help identifying your correct size. Depending on your country’s measurement and sizing system, you can then use the ”Measurement Conversion” chart to convert your size to international measurements.
7 : Provisions
A. The www.insinua.com website and all its content is the property of SC Craita Design SRL.
B. www.insinua.com will protect the data confidentiality of its clients.
C. www.insinua.com reserves its right to limit the access to the website and its services to certain people or IP addresses.
D. www.insinua.com is not responsible in any way for the opinions and consequences of opinions expressed on the website by its users.
E. All content of the website www.insinua.com is property of SC Craita Design SRL , copying or reproducing this content without the agreement of SC Craita Design SRL is strictly forbidden according to the law. All displayed materials (including, but not limited to, information, photos, articles, data, audio and video clips, generically named „Content”) are protected by legal dispositions: Law no. 8/1996, with ulterior modifications and completions – regarding the copyright and all other conneted rights, Law no. 84/1998 – regarding marks, brands and geographic indications and Law no. 129/1992, republished – regarding sketches, drawings and industral designs. Lack of mentioning some legal texts or incidental dispositions does not make them inapplicable.
F. The Website and its Content is protected by the copyright laws, intelectual rights and property laws of Romania, also by dispositions regarding copyright laws, intelectual rights and property laws applicable in other teritories outside of Romania. You cannot copy, store, modify or transfer with any purpose, partially or wholly from the Website and/or its Content. Exploitation is free under the condition of noncommercialization and by respecting the terms and conditions imposed by SC Craita Design SRL.
G. Any form of copying, storing, modifying and/or transfering of the Content is strictly forbidden without the written permission of SC Craita Design SRL.
H. SC Craita Design SRL is not responsible for any damage, litigations, born or arising in the copying, storing, modifying or transferring of the Content.
J. It is strictly forbidden to copy, modify, transfer, reproduce, distribute, publish, display, create new content using Content from our website, be it whole or partial. Exceptions make the displaying of information on your personal computer, or printing/downloading for personal and noncommercial use of certain information or documents expressly designated, provided you retain unchainged at all times the items that relate to copyright, intellectual property and other property right, also respecting the condition imposed in using those documents or information.
K. The utilization of the website’s information/ Content by other websites may be done with the written aggrement of SC Craita Design SRL.
L. www.insinua.com is not responsible for the following:
- Damage in case of following a link, advertisement or banner displayed on the website; the decision to open any link, advertisement or banner belongs to the user.
- Possible damages caused by viruses or errors encountered on/contacted from the website or unauthorised access.
- Possible disruptions of service delivery for reasons outside the control of www.insinua.com;
- Any other damage caused by the utilization of services on www.insinua.com, during or later in time.
The site, the site’s content and materials and its software, if applicable, are given as such, with all fauts and as available, without any express or implied warranties.
To the maximum extent of the applicable law, the firm SC Craita Design SRL disclaims all warranties, expressed or implied, including but not limited to implied warrantied of merchantability and proper quality, for a particular purpose, accuracy ana non-infringement of the copyrights.
SC Craita Design SRL does not warrant the continuous function and availability or lack of errors and viruses concerning the site, its materials and its software. Neither that these errors, defects or interruptions will be remedied; or that this site and the server that hosts it are free of viruses and other harmful components. Also not warrantied is that the site, its materials or the server software patent law or non-infringement of intellectual property rights of a person.
SC Craita Design SRL does not warrant or make any representations regarding the use or result of use of this website, its content, its software or server, in terms of corectitude, credibility and accuracy.
SC Craita Design SRL does not assume responsibility concerning damage caused to the site by you, thus you (the visitor/user/client) assume the entire cost of all necessary servicing, repair or correction.
Legislation may not allow the exclusion applicable implied warranties, so the above exclusion may not apply to you.
Limitations of liability: The company SC Craita Design SRL shall not be liable of any conditions, including but not limited to negligence, for any indirect, special damage, moral damage, damage resulting from the use or inability to use the site, its materials, its content, the software or its server, even if SC Craita Design SRL has been informed of the possibility of such damage.
It is possible that the law not allow the limitation or exclusion of liabitily for indirect damage, special damage, moral damage, so the above limitation or exclusion may not apply to you.
In this case , SC Craita Design SRL’s responsibility to you for all damage, loss and litigation (including but not limited to negligence), whether under contract or out of contract, shall not exceed in any event the amount of 5 euro.